Privacy Policy


TThis website is owned and operated by Ecommerce Support Solutions Limited (Registration Number: 605853), with office address at Building 1000 Units 1201 & 1202, City Gate Mahon Cork, Co. Cork, Ireland.

At we are committed to protecting your privacy and creating a safe online shopping experience for all of our clients. This privacy notice applies to this website and governs how we collect and store client data.

This policy has been drafted to ensure compliance with your rights under the General Data Protection Regulation and the rights that are detailed in the UK Data Protection Act 2018. By using the website you consent to your data being used in accordance with the practices which are outlined in this privacy notice.


We may collect the following data from clients when they use our website and engage in our products and services:


Details of activity with us.


Details about the products and services that we provide you with.


Data about where you are, such as from your mobile device, the address where you connect a computer to the internet.


Details about how you use our products and services.


Details on the device and technology you use to access our services.


What information we learn about you from letters, emails and other conversations we may have with you.

Usage Data

Data about how you use our products and services.


Any permissions, consents or preferences which you provide us with. This includes things like how you want us to contact you and what optional communications you would like to receive from us.


In addition to our privacy commitment that we have with all of our clients, your privacy is also protected by the law.

According to Data Protection Laws, we are allowed to use personal information but only if we have a legitimate reason to do so. This includes sharing personal information with third parties. The law states that we may do this for the following reasons:

  • In order to fulfil a business contract that we have with you.

  • When it is our legal duty to do so.

  • When it is in our legitimate interest to do so.

  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use the information.

The following outlines the ways in which we may use your information, and why we may do this:

  • To develop new ways to meet customer needs and to grow our business.

  • To develop and carry out marketing activities.

  • To analyse how our customers use our products and services.

  • To develop and manage our products and services.

  • To deliver our products and services.

  • To collect and recover money that is owed to us.

  • To report and prevent financial crime.

  • To manage risk for us and our clients.

  • To obey laws and regulations which apply to us.

  • To respond to and resolve complaints.

  • To run our business in an efficient and proper way.

  • To exercise our rights set out in agreements and contracts.


We may share your personal information with companies that work with and other organisations including:

  • Agents and advisors who we work with to help run our accounts.

  • Tax offices.

  • Credit reference agencies.

  • Fraud prevention agencies.

  • Parties linked with your business.

  • Companies we work in a joint venture with.

We may share your personal information with other third party organisations to help deliver the products and services on These could include:

  • Third party business providers such as email services.

  • Transaction details with companies that help us to provide this service such as Visa and Mastercard.

  • If we are involved in a merger with a business by selling or obtaining business assets.

  • If this happens then we may have to share your details as part of the merger.


Once we have your information we have a number of strict procedures and security features in place which prevents any unauthorised access to your personal information.

All the information that you provide us with is stored on secure servers. Where we have given you a password which enables you to access certain parts of the website then you are responsible for keeping this information confidential. We ask that you do not share your password with anyone.


We will keep your personal information for as long as you have your account on After you stop being an account holder with us then we may have to keep your personal data on file for a period of seven years to deal with any of the following:

  • To respond to any questions or complaints.

  • To maintain records that apply to us.

Once we no longer need your information it will be securely deleted.


If you want to know what information that we hold about you then please get in touch with us. We may have to contact you to verify your identity before we are able to process this request for you.


If any of the information that you have provided us with needs correcting or amending then please get in touch with us. We will verify your identity and then check the accuracy of the information.


You have the right to object to our use of your personal information, ask us to delete it, remove it, or to stop using your personal information if there is no need for us to have it. These are rights you have under the GDPR and are known as “right to object”, “right to erasure” and “right to be forgotten”.

If you want to object to any of the ways in which we use your data or exercise any of your other rights then please get in touch with us.


The website uses cookies which are small text files which are placed on to your hard drive or device. This technology helps us to provide our website and to collect data. Cookies allow us to store your website preferences and setting, enable you to sign in, and analyse how our website is performing.

There are browser controls that you can use to block or delete cookies. This may impact your experience with the website


Please contact us with any questions, comments or requests about this privacy policy.